FAQ
What does otlatm sell?
otlatm sells vintage-inspired coffee cups, teacups, saucers, and decorative drinkware. Our products are designed for customers who enjoy classic coffee moments, elegant table settings, cozy home decoration, and giftable drinkware with a nostalgic style.
How can I contact customer service?
You can contact us by email at service@otlatm.com. Please include your order number if your question is related to an existing purchase.
What shipping options do you offer?
We offer Standard Shipping and Expedited Shipping. Standard Shipping is $5.99 for orders from $0.00 to $49.00. Free Shipping is available for orders of $49.00 and above. Expedited Shipping is available for $8.99.
When will my order be processed?
Orders are generally processed after payment is confirmed. Processing time may vary depending on product availability, order volume, holidays, or shipping carrier schedules. Once your order has shipped, you may receive shipping confirmation or tracking information if available.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at service@otlatm.com. We cannot guarantee that changes or cancellations can be made once the order has already been processed, packed, or shipped.
Do you accept returns?
Yes. We accept returns for eligible products. Customers should contact us first at service@otlatm.com before sending any item back. Returned products must be sent to the designated return address provided by us.
Where should I send returns?
Approved returns should be sent to:
Kopstadtplatz 15, 45127, Germany
Please contact us before returning the product to make sure your return is approved and properly processed.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us at service@otlatm.com as soon as possible. Include your order number and clear photos of the damaged item, outer packaging, inner packaging, and shipping label. We will review the situation and help provide a suitable solution.
Will the product look exactly like the pictures?
We try to display product photos and descriptions as accurately as possible. However, slight differences may occur due to lighting, screen settings, production batches, handmade-style finishes, or decorative details. Vintage-inspired products may include natural-looking color variations or design details that are part of the style.
How do refunds work?
Once your approved return is received and inspected, we will notify you of the refund status. If approved, the refund will be processed to your original payment method. The time it takes for funds to appear may depend on your bank, card issuer, or payment provider.