Contact Us

If you have any questions about otlatm, our vintage coffee cups, your order, shipping status, return requests, or product information, please contact us by email.

Company Name: otlatm

Customer Service Email: service@otlatm.com

Our support team can assist with order confirmation, shipping questions, product inquiries, return instructions, refund updates, damaged item concerns, incorrect item concerns, and general customer service requests.

When contacting us about an order, please include your order number, the email address used at checkout, and a clear description of the issue. If your request involves a damaged, defective, or incorrect item, please include photos of the product, packaging, and shipping label when possible. This helps us review your request faster and provide a suitable solution.

We recommend contacting us before sending any item back. Returns must be sent to the designated return location after return approval.

Please note that sending an item back without contacting us first may delay the return or refund process.